Speak with an editor
Tuesday & Thursday, 10am – 4pm Pacific. Best for quick routine questions or to follow up on a published review. Voicemail is transcribed and replied to by email within one business day.
Book a dermatologist-reviewed consultation, pitch an editorial idea, or ask the questions our review team has already answered a hundred times. A real human on our clinical editorial staff replies within two business days — never a chatbot, never a copy-paste.
Our intake is read by a board-certified dermatology advisor before it's routed to a writer. The more context you share, the more useful your personalized review packet will be. Fields marked with * are required.
Routing your question to the correct team gets you a better answer, faster. Pick the channel that matches what you need.
Tuesday & Thursday, 10am – 4pm Pacific. Best for quick routine questions or to follow up on a published review. Voicemail is transcribed and replied to by email within one business day.
For consultation requests, brand pitches, and general questions. Triaged Monday through Friday, 9am – 6pm Pacific. Average response time is currently 31 hours.
414 Cypress Lane, Studio 3B
Portland, OR 97214
Our working studio is not a retail space, but we host monthly "open bench" tours and ingredient deep-dives. Email [email protected] to reserve a spot.
Mon – Fri: 9:00 AM – 6:00 PM PT
Sat: 10:00 AM – 2:00 PM PT
Sun: Closed
Holiday closures are posted to our homepage banner two weeks in advance. After-hours messages are answered the next business morning.
We're tucked into a converted printmaking building two blocks from the Tillicum Crossing. Look for the green door with the apothecary lantern.
Skincare is full of marketing noise. Here's exactly how our editorial team separates signal from story — straight from the people who write our reviews and vet our ingredient guides.
Browse 240+ dermatologist-reviewed products, scan our ingredient dossier, or read the editorial standards that shape everything we publish.